Terms of service
OVERVIEW
Welcome to Animobilo! The terms “we”, “us” and “our” refer to Animobilo. Animobilo operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use the Services. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, and that you have given us your consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our online store or purchasing products, you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all rights necessary to provide this information.
You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We make every effort to provide accurate representations of our products and services in our online store. However, product colours, textures, sizes, and appearance may differ depending on your device settings and screen display.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to how they appear in our online store.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person, geographic region, or jurisdiction on a case-by-case basis.
Our products are designed to support mobility, comfort, and daily care, but they are not a substitute for veterinary advice, diagnosis, or treatment. Customers remain responsible for selecting products suitable for their pet’s size, condition, and needs. Please consult your veterinarian if you are unsure about product suitability or fit.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Animobilo reserves the right to accept or decline your order for any reason and at our discretion. Your order is not accepted until Animobilo confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order is accepted. If we do not accept, make a change to, or cancel an order, we will attempt to notify you using the email, billing address, and/or phone number provided at the time the order was placed.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export unless we have expressly agreed otherwise in writing.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs duties, or import charges. You are responsible for any such amounts to the extent permitted by applicable law and the terms shown at checkout.
Prices posted in our online store may differ from prices offered in physical stores or in online or other stores operated by third parties. We may offer promotions from time to time, and these may be governed by separate terms and conditions. If there is any conflict between promotion terms and these Terms, the promotion terms will govern.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
You represent and warrant that:
1. the payment information you provide is true, correct, and complete;
2. you are duly authorized to use the payment method provided;
3. charges incurred by you will be honoured by your payment provider; and
4. you will pay all charges incurred by you at the posted prices, including applicable shipping and taxes, if any.
SECTION 5 - SHIPPING AND DELIVERY
Shipping times shown on our website or at checkout are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, weather, supply chain disruption, strikes, or events outside our reasonable control.
We will make reasonable efforts to ship orders within the timeframe stated on the product page or at checkout. If a delay occurs, we will do our best to keep you informed.
Risk of loss and delivery responsibilities transfer in accordance with applicable law and the shipping terms shown at checkout.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brand names, text, displays, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement thereof, are owned by Animobilo, its affiliates, or licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.
Except as expressly provided in these Terms, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property right of Animobilo, Shopify, or any third party. Unauthorized use of the Services may violate applicable intellectual property laws. All rights not expressly granted are reserved by Animobilo.
Animobilo’s names, logos, product names, service names, designs, and slogans are trademarks of Animobilo or its affiliates or licensors. You must not use such trademarks without prior written permission. Shopify’s name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans on the Services are the property of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we do not monitor and over which we have no control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind and without endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure you are familiar with and approve the terms on which the tools are provided by the relevant third-party provider.
We may also offer new features through the Services in the future, and those features will also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access.
If you leave the Services to access third-party materials or sites, you do so at your own risk. We are not liable for any harm or damages related to your access to third-party websites or your purchase or use of any products, services, resources, or content available there.
Please review the third party’s policies and practices carefully before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Animobilo is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases you make in our store are made directly with Animobilo.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Animobilo, including any injury, damage, or loss resulting from purchased products or services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Animobilo.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here.
By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.
We may use our rights under this license to operate, provide, evaluate, enhance, improve, and promote the Services and to perform our obligations and exercise our rights under these Terms of Service.
You represent and warrant that:
1. you own or have all necessary rights to all Feedback;
2. you have disclosed any compensation or incentives received in connection with your submission of Feedback; and
3. your Feedback will comply with these Terms.
We are under no obligation to keep Feedback confidential, pay compensation for Feedback, or respond to Feedback.
We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service.
You agree that your Feedback will not violate any third-party right, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Feedback will not contain libelous, unlawful, abusive, obscene, or malware-related content, and will not mislead us or any third party as to its origin. You are solely responsible for any Feedback you make and its accuracy, and we take no responsibility and assume no liability for Feedback posted by you or any third party.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions, including product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order, to the extent permitted by applicable law.
SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:
1. for any unlawful or malicious purpose;
2. to violate any international, federal, provincial, state, or local regulation, rule, law, or ordinance;
3. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
4. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person;
5. to transmit false or misleading information;
6. to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms;
7. to transmit or procure the sending of advertising or promotional material, including spam, chain letters, junk mail, or similar solicitations;
8. to impersonate or attempt to impersonate any person or entity;
9. to engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which may harm Animobilo, Shopify, or users of the Services, or expose them to liability.
In addition, you agree not to:
1. upload or transmit viruses or any other type of malicious code that may affect the functionality or operation of the Services;
2. reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services;
3. collect or track the personal information of others;
4. spam, phish, pharm, or pretext the Services;
5. use any robot, spider, scraper, data gathering or extraction tool, automated device, or process, including AI tools, to access the Services except where expressly permitted by us in writing; or
6. interfere with, bypass, or circumvent the security or access control features we use to restrict access to the Services.
We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
SECTION 14 - AGENTS
This section applies if you use, allow, enable, or cause the deployment of an agent to access, use, or interact with the Services. An “agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person’s device without direct supervision.
No agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with this section. In addition, no agent may access, use, or interact with the Services if we have requested that it refrain from doing so.
We may limit, including by technical measures, whether and how any agent accesses, uses, or interacts with the Services.
Agents must:
1. in all HTTP/HTTPS requests, identify that the request is from an agent and disclose the name of the agent by including the following in the request’s user agent string: “Agent/ [agent name]”;
2. not conceal or obfuscate that access, use, or interactions are from an agent, including by mimicking human behaviour or completing or circumventing CAPTCHAs or other measures intended to distinguish computer use from humans;
3. respond truthfully to any question or prompt seeking to determine whether the interaction is coming from a human or a computer; and
4. not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how agents access, use, or interact with the Services.
SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services, or any part of it, at our sole discretion at any time without notice. You will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply after any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.
EXCEPT AS EXPRESSLY STATED BY ANIMOBILO, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws that cannot legally be limited or excluded.
SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL ANIMOBILO, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT OR PRODUCT MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under applicable law.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Animobilo, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of:
1. your breach of these Terms of Service or the documents they incorporate by reference;
2. your violation of any law or the rights of a third party; or
3. your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of any such claim at your expense, including choice of counsel, but we will not settle any claim requiring non-monetary obligations from you without your consent, not to be unreasonably withheld. You will cooperate in the defence of indemnified claims, including by providing relevant documents.
SECTION 19 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of the remaining provisions.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including prior versions of the Terms of Service.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 21 - ASSIGNMENT
You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void.
We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice to you.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction in which Animobilo is established, without regard to conflict of law principles.
You and Animobilo agree to submit to the exclusive jurisdiction of the courts of that jurisdiction, except where applicable law provides otherwise.
SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@animobilo.com.
Our contact information is posted below:
Animobilo (Ningbo) E- Commerce Co., Ltd
support@animobilo.com
Room 3120, Building No. 31, Tianjian Lane, Yinzhou District, Ningbo, Zhejiang, China
+44 7769 012745
Registration number: 91330212MAKGFL0FXT